Terms & Conditions

Terms & Conditions

Tour and Transfer Notes:

Prices quoted on this website do not apply during Peak Season and National Holidays where a supplement may apply.

For the “Driver-Only” trip options, please be aware no guide is provided. The driver is not allowed to accompany the clients into the sites or give any explanation in or around the official tourist sites.

Guides with languages other than English may be at a supplement. Please check with us.

When crossing the land borders into Jordan, occassionally the Israelis close Allenby Bridge early. This is in special circumstances and is often unannounced; it happens a couple of times a year. It is possible if this happens, to travel via Jordan Valley Crossing which is 90 minutes north of Allenby/ King Hussein Bridge.

Payment:

Minimum 25% non-refundable deposit is required to confirm your booking, and full payment is due 30 days prior to the tour start date.  

Payment is by bank transfer, PayPal, credit card (Visa or Mastercard) or cash on arrival (with credit card details as guarantee).

Refusal of entry at the border:

As a tour company we make sure that you have all the information you need regarding crossing the border prior to your trip, however we have no control over the procedures and systems followed by the border authorities, so we can’t guarantee your entry at the border.

Please be aware that if a customer is denied entry at the border by the border authorities for any reason, we can’t be responsible for that, hence the cancelation terms shown below would be applicable.

Cancellation fees:

Cancellation charge from total trip price.

For 1-9 people:

31+ Days before the trip – 75% refund

30 – 8 Days before the trip – 50% refund

7 – 1 Days before the trip  – no refund

For Groups 10+ people:

31+ Days before the trip – 25% cancellation charge.

30 – 1 Days before the trip – 100% cancellation charge.

If paying by credit card directly through the office, there is an additional 6% charge to cover the credit card company commission costs, which we still pay even when providing a refund.

If paying by Paypal, there are no additional Paypal charges if the refund is requested within 2 months of the original payment. After this period the refund amount will be sent through paypal, but the customer will have to pay the normal paypal charges to receive this payment.

Agent Confirmation & Payment:

For agents, we confirm bookings on written confirmation of a new trip with dates. We require a 25% deposit a minimum of 45 days prior to trip departure and full payment by bank transfer minimum 30 days prior to trip departure. This deposit is to cover cancellation fees for hotels and other service providers.

 

Please provide the final rooming list at least 45 days prior to the trip date. If this changes last minute, we may not be able to guarantee availability with hotels.

Agent Cancelation Policy:

46+ Days prior to the trip – full refund

31 – 45 Days prior to the trip – 75% refund (Up to 20% of group can cancel with no charge)

30 – 8 Days prior to the trip – 50% refund

7 – 1 Days before trip – no refund

Refund Policy:

If you cancel your trip and qualify for a refund, as per the cancellation policy above, we will process the refund within 1 week of agreement to the refund. The money will normally be refunded by the same method the payment was made, unless mutually agreed by both parties to transfer the refund by a different method.

Tour Rescheduling:

If you cancel your trip at short notice, but want to keep the credit you have paid for a future trip, this can be mutually agreed.  We will generally deduct some cancellation fee for the administrative costs from the first tour, but the outstanding credit can be put towards a new tour, however this must be within 12 months of the date of the first trip, otherwise the full cancellation costs will apply.  The credit cannot be transferred to a different person.  

Delivery Policy & Method:

In order to get approval to receive Credit Card payment, we have to have a section titled “Deliver Policy & Method” in our terms and conditions.  Since we provide services, rather than delivery of products, this section is not really necessary.  But here it is anyway:

Travel and Medical Insurance:

Travel and Medical Insurance is not included in our tours. We advise all our customers to get travel and medical insurance prior to travelling.

Privacy Policy:

This privacy policy sets out how Experience Jordan uses and protects any information that you give Experience Jordan when you use this website.

Experience Jordan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Experience Jordan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective as of 01/08/2018

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as date of birth, nationality and passport information for the purposes of Jordan visa application (if relevant)
  • other information relevant to customer surveys and/or offers

 


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor. Regardless, we will post any Privacy Policy changes on this page and if the changes are significant, we will provide a more prominent notice (including for certain services and email notification of Privacy Policy changes).

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Company Name:

Experience Jordan is the adventure brand of Guiding Star, a licenced tour company in Jordan, registered with the Ministry of Tourism and Antiquities, Jordan Tourism Board, and is a member of the Jordan Inbound Tour Operators Association (JITOA) and Jordan Society of Tourism and Travel Agents (JSTA).