Terms & Conditions

Terms & Conditions

Tour and Transfer Notes:

For the “Driver-Only” trip options, please be aware no guide is provided. The driver is not allowed to accompany the clients into the sites or give any explanation in or around the official tourist sites.

 

Guides with languages other than English may be at a supplement. Please check with us.

 

When crossing the land borders into Jordan, occassionally the Israelis close Allenby Bridge early. This is in special circumstances and is often unannounced; it happens a couple of times a year. It is possible if this happens, to travel via Jordan Valley Crossing which is 90 minutes north of Allenby/ King Hussein Bridge.

Payment:

Minimum 25% non-refundable deposit is required to confirm your booking, and full payment is due 60 days prior to the tour start date (transfers are an exception to this).  

 

Payment is possible by bank transfer, PayPal, or credit card (Visa or Mastercard). 

Refusal of entry at the border:

As a tour company we make sure that you have all the information you need regarding crossing the border prior to your trip, however we have no control over the procedures and systems followed by the border authorities, so we can’t guarantee your entry at the border.

 

Please be aware that if a customer is denied entry at the border by the border authorities for any reason, we can’t be responsible for that, hence the cancelation terms shown below would be applicable.

Delivery Policy & Method:

In order to get approval to receive Credit Card payment, we have to have a section titled “Deliver Policy & Method” in our terms and conditions.  Since we provide services, rather than delivery of products, this section is not really necessary, but here it is anyway.

Travel and Medical Insurance:

Travel and Medical Insurance is not included in our tours. We advise all our customers to get travel and medical insurance prior to travelling.

Financial Protection:

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for [member name and number], and in the event of their insolvency, protection is provided for the following:

 

  1. non-flight packages and
  2. flight inclusive packages that commence outside of the EEA.

 

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EEA are only protected by ABTOT when purchased directly with [member name].

 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

 

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/mad

Company Name:

Experience Jordan Adventures is the adventure brand for the collaboration between Experience Jordan for Travel and Tourism and Experience Adventures Ltd. Experience Jordan for Travel and Tourism is a licensed tour company in Jordan and is registered with the Ministry of Tourism and Antiquities and Jordan Tourism Board. It is also a member of the Jordan Inbound Tour Operators Association (JITOA) and Jordan Society of Tourism and Travel Agents (JSTA). Experience Adventures Ltd. is a registered in England and Wales.

Click the links below for our other Terms & Conditions:

  1. Cancellation Policy
  2. Refund Policy
  3. Privacy Policy